Dispatch & Delivery
We dispatch goods within 2 working day of receiving cleared payment, which is Monday to Friday. Delivery usually takes 3-5 working days.Second class. Delivery is free however postage upgrade is available. At busy periods please allow extra time for goods to arrive.
Please note heavier parcels maybe sent in multiple packages dependant on weight of the goods.
However we are not responsible if your item takes longer than that to arrive. We post all our items as detailed above and if there is any delay, this is due to Royal Mail and not our despatch time. In the event of a lost item, we have to wait 15 working days before we can report this to Royal Mail (this is the policy of Royal Mail). On the 15thworking day we can refund or replace the item to you once you have confirmed at that time that your item has not been delivered. No refunds or replacements will be processed before 15 working days have elapsed. At that time we would immediately submit a report to Royal Mail that your item was not delivered, they would the investigate the matter and may contact you for confirmation. Please understand this policy is in keeping with the requirements of Royal Mail.
Please note we take no responsibility for any third party delivery / courier services. I.e Parcel Wizard or similar services
Please note we are purely an internet business so the collection of items is not possible.
The Pink Lipstick Company X